Neobank Global Expansion

A digital-first banking strategy (neobank) that targets underserved markets and customer segments by providing better user experience and digital services while partnering with traditional banks for the backend infrastructure.

Key Points:

  • Core Neobank Concept:

    • Target markets where traditional banks have low customer satisfaction
    • Create superior digital-first banking experience
    • Partner with established banks (like BBVA) for backend operations
    • Focus on better apps and marketing
  • Proven Model Examples:

    • Nubank in Brazil:
      • Targeted underbanked population
      • Grew to $10B valuation
      • Millions of customers
    • Revolut and Monzo in UK
  • Revenue Model:

    • Take percentage of interchange fees (1.3%) from card swipes
    • Scale through high volume of transactions
    • Example: 1 million people spending $1,000/year
  • Geographic Expansion Strategy:

    • Identify successful model in one region
    • Replicate in new geographies:
      • Keep - targeting Canada
      • Pluto - targeting Middle East
    • Hunt for best companies doing similar things in different regions
  • Customer Acquisition:

    • Digital marketing focus
    • Build strong customer relationships
    • Provide better user experience than traditional banks
06:18 - 08:22
Full video: 15:07
SP

Shaan Puri

Host of MFM

Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.

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