Restaurant Owner Energy

A discussion about how adding small elements of showmanship and psychology to everyday situations can transform ordinary experiences into extraordinary ones, particularly in service and business contexts.

Core Concept: The "Triple A Locksmith" Mentality

  • Named after locksmiths who would add "AAA" to their business name to appear first in phone books
  • Represents thinking creatively about gaining advantage in ordinary situations
  • Combines doing the job well with smart psychology/marketing

How to Apply Daily Showmanship

  • Look for moments to add "restaurant owner energy" to situations
  • Find opportunities to make ordinary interactions more engaging
  • Think about psychology and human behavior in every interaction
  • Make conscious choices to elevate regular experiences

Real World Examples

Restaurant Dessert Orders

  • Traditional approach: Waiter asks "Would anyone like dessert?"
  • Improved approach: Whisper to table leader "I'll leave this with you to order dessert for the table"
  • Advanced concept: Create 3-button system for dessert orders
    • Button 1: No thanks
    • Button 2: Hell yeah
    • Button 3: I'll have one if everyone else wants one
    • Reveal answers simultaneously to remove social pressure

Team Building Activities

  • Example: Costco shopping challenge
    • Give employees $50 each
    • Create three award categories: Most useful, favorite, most tasty
    • Turn ordinary shopping into engaging competition

Benefits of This Mindset

  • Makes work more enjoyable
  • Creates better customer experiences
  • Increases business outcomes
  • Transforms ordinary workers into creative problem solvers
  • Helps bridge gap between current job and entrepreneurship

Key Takeaway

  • Small psychological tweaks and added showmanship can transform ordinary situations
  • Practice finding these opportunities daily to develop entrepreneurial thinking
  • Focus on making experiences more engaging and memorable
49:01 - 51:00
Full video: 58:33
SP

Shaan Puri

Host of MFM

Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.

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Restaurateur
E-commerce