Brief Response Management

A framework for how successful entrepreneurs manage multiple ventures simultaneously through delegation and minimal communication overhead.

Core Management Philosophy

  • Hire capable people to run operations
  • Use minimal communication/oversight
  • Trust delegates to handle day-to-day decisions
  • Focus on high-level direction rather than details

Email Communication Style

  • Successful busy leaders use extremely brief responses
  • Responses often look like text messages
  • Examples of typical replies:
    • "ok cool"
    • "up 2 u"
    • "all good"

Delegation Structure

  • Each venture has dedicated leadership
    • Example: Station F run by former Google executive
    • Investment funds managed by dedicated fund managers
  • Clear autonomy given to leaders
  • Minimal board meetings or formal oversight
  • Leaders empowered to make decisions independently

Investment Philosophy Example (Xavier Niel)

  • Focus on quantity over concentrated bets
  • Goal is to support more companies rather than maximize returns
  • When fund manager suggested concentrating investments:
    • Response: "I'm not doing this to make more money"
    • Directive: Continue investing in new small companies

Key Success Factors

  • Finding trustworthy, competent leaders
  • Giving real autonomy to those leaders
  • Maintaining minimal but clear communication
  • Having clear high-level vision while delegating details
  • Building trust-based relationships with delegates

This system allows entrepreneurs to scale their impact across multiple ventures while maintaining focus and avoiding micromanagement.

45:39 - 46:03
Full video: 55:56
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Shaan Puri

Host of MFM

Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.

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