Custom Compound Pharmacy

Hims & Hers is a telemedicine platform providing prescription medications and personalized health solutions through virtual doctor visits and custom pharmacy operations.

Core Business Model:

• Offers both prescription medications and comprehensive treatment solutions
• Combines generic pharmaceuticals with custom formulations
• Revenue over $100M in sales last year
• Conducted over 1M telemedicine visits

Key Services:

• Prescription Categories:
  • Sexual health (ED, STDs)
  • Hair loss
  • Acne and anti-aging
  • Cold sores
  • Primary care (asthma, allergies, sinus infections, UTIs)
  • Sleep, immunity, heart health supplements

Custom Pharmacy Operations:

• Dual approach to fulfillment:
  • Partnership with pharmacy network
  • Own 400,000 sq ft pharmacy operation/fulfillment center in Ohio
• Custom compound formulations:
  • Prescription tretinoin in custom concentrations
  • Formulas tailored to individual skin type and age
  • Overnight shipping capability

Target Market:

• Primary demographic in teens, twenties, and thirties
• First-time treatment seekers looking for education
• Customers seeking comprehensive treatment plans vs. just medications

Differentiation:

• Focus on comprehensive treatment solutions
• Combines medications with complementary products (shampoos, moisturizers)
• Educational component through physician consultation
• Customized care and treatment flexibility