CEO Delegates Everything
Share
Jon Stein shares his evolution as a founder/CEO, emphasizing the importance of delegation and team building. Initially trying to do everything himself, he learned that a founder's ultimate goal should be to work themselves out of tasks by building a strong, mission-driven team.
-
Early Founder Mistakes:
- Attempted to do everything alone (coding, legal work, engineering)
- Got caught in 24-hour coding sessions
- Bought 40 legal books to learn securities regulation
- Tried to handle all aspects of building a regulated financial entity
-
Key Leadership Realization:
- "The role of a founder is to try to have nothing to do"
- Having work to do as a CEO is "a really bad thing"
- Must constantly be delegating responsibilities
- Team shouldn't rely on founder for deliverables
-
Building the Right Team:
- People joined primarily for the mission
- Top talent left secure, high-paying jobs at established companies
- Mission to change financial services resonated with potential hires
- Strong mission helps attract both talent and capital
-
Mission Importance:
- Having a clear mission is critical for business building
- Mission hasn't changed since company founding
- Passion for mission comes through in every conversation
- Right people are attracted to authentic mission conviction
-
Team Culture:
- Regular celebration of successes
- Four major annual events (anniversary, thanksgiving, summer/winter retreats)
- Value "building relationships beyond the task"
- Recognition system tied to company values
The evolution from doing everything to leading through others represents a crucial transformation in founder mentality, focusing on building sustainable organizational capacity rather than individual capability.
Jon Stein
Jonathan "Jon" Stein is an American fintech entrepreneur. He is the founder and chairman of Betterment, the largest independent online financial advisor in the U.S., with over $18 billion in assets under management.