VA Filters Feedback

A discussion on how to effectively filter and process feedback, particularly for content creators and business leaders.

Core Feedback Processing System

• Use a VA (Virtual Assistant) to pre-filter all feedback
• VA summarizes into two main categories:
  • Valid criticism
  • Valid compliments
• Only review the summarized version instead of raw feedback

Key Principles for Handling Feedback

• Not all feedback is important or actionable
• Filter ratio: Out of 10 pieces of feedback
  • 9 pieces tell you about the person giving feedback
  • 1 piece provides actual insight about you/your product
• Selective response to pricing feedback
  • Generally ignore pricing complaints
  • Stick to predetermined pricing strategy

Common Feedback Challenges

• Feedback often creates whiplash effect
  • Example: Leadership style complaints
    • First complaint: "Too top-down, not enough input"
    • Later complaint: "Not decisive enough, asking too much input"
• Multiple opinions lead to decision paralysis
  • Solution: Assign clear decision-makers
  • Don't ask for group consensus on simple decisions

Best Practices

• Make executive decisions without seeking consensus
• Deal with consequences rather than trying to please everyone
• Focus on actionable feedback that aligns with core objectives
• Maintain consistent policies despite complaints
• Use feedback as information, not necessarily direction

When to Ignore Feedback

• When it contradicts core business strategy
• If it's about already established policies
• When feedback is clearly about the person giving it
• If implementing changes would cause operational issues
• When feedback is emotionally charged rather than constructive