Don't React, Respond

A framework for handling business disappointments and setbacks, focusing on responding thoughtfully rather than reacting emotionally. Based on Shaan Puri's experience with hiring and business relationships.

Core Philosophy

  • Distinguish between immediate reactions and thoughtful responses
  • Focus on long-term relationships over short-term emotions
  • Maintain professional relationships even when deals don't work out

Key Components of the Framework

Initial Reaction Phase

  • Allow yourself a brief emotional response (30 seconds)
  • Acknowledge disappointment internally
  • Avoid sending immediate responses when feeling rejected
  • Remember "don't let the in-the-moment reaction be the response"

Thoughtful Response Phase

  • Consider the other person's full context and circumstances
  • Recognize life's complexity and various factors at play
  • Maintain relationships even when deals don't work out
  • Keep doors open for future opportunities

Long-term Perspective

  • Business relationships often reconnect years later
  • Value talent and relationships beyond immediate outcomes
  • Remember that timing is often a key factor in opportunities
  • Keep communication channels open even after rejection

Real World Application Examples

Hiring Scenarios

  • When top candidates decline offers
  • When employees leave for other opportunities
  • When partnerships don't materialize

Business Relationship Management

  • Maintain professional connections even after failed deals
  • Follow up respectfully after time has passed
  • Keep doors open for future collaboration
  • Focus on building long-term relationships over short-term wins

Success Indicators

  • Relationships that reconnect years later
  • Failed deals that turn into successful ones later
  • Professional networks that grow stronger over time
  • Ability to maintain positive relationships despite setbacks

Key Takeaway

The real "ballers" don't react - they respond. This means taking time to consider the bigger picture and maintaining professional relationships regardless of immediate outcomes.

SP

Shaan Puri

Host of MFM

Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.

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