Business Triangle Fundamentals

A breakdown of core business fundamentals discussed by Shaan Puri and Sam Parr, focusing on the key elements needed for business success.

Core Business Triangle

  • Get customers

    • Usually the hardest part of any business
    • Requires strong "marketing mojo"
    • Critical for sustainable growth
  • Charge enough

    • Need sufficient margins to maintain profit
    • Must price appropriately for market
    • Should leave room for operational costs
  • Keep customers

    • Focus on retention
    • Deliver consistent value
    • Build long-term relationships

Extended Business Framework

  • Four key pillars according to Sam Parr:
    1. Getting capital/money
    2. Making the product
    3. Getting sales
    4. Building the team (convincing people to work there)

Customer Acquisition Strategies

  • Can reinvest profits into customer acquisition
    • Example: Using 50% of revenue typically given to creators for marketing instead
  • Free content strategy
    • Give away content initially to build user base
    • Use as loss leader to attract customers
  • Search engine optimization
    • Critical for certain industries (stock photos, music, etc.)
    • Can be as competitive as credit card space
    • Requires significant marketing expertise

Business Success Factors

  • Marketing capabilities often determine success
  • Need sustainable customer acquisition strategy
  • Must have clear path to profitability
  • Product quality matters but distribution is key
  • Long-term viability requires balance of all elements
SP

Shaan Puri

Host of MFM

Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.

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