Balance Disruption With Compliance

Andrew Dudum shares his company's balanced approach to navigating healthcare regulations, positioning themselves between aggressive disruptors like Uber/Airbnb and traditional conservative companies like P&G. They prioritize working within the system while actively pushing for change.

• Strong Leadership Team in Regulatory Affairs:

  • Chief Legal Officer with decade of telemedicine practice at Jones Day
  • SVP of Regulatory Affairs from Lyft and Square
  • Communications executives with Lyft experience

• Strategic Approach to Regulation:

  • Push boundaries on behalf of customers
  • Engage proactively with regulators and medical boards
  • Have direct conversations before making changes
  • Avoid breaking laws and dealing with consequences later

• Results and Impact:

  • Successfully changed laws in multiple states
  • Maintained credibility with regulators
  • Position themselves as the "gold standard" for telemedicine
  • Continue influencing legislation as telemedicine evolves

• Philosophy on Regulatory Engagement:

  • Build relationships with medical boards
  • Explain benefits of telemedicine
  • Follow existing rules while working to change them
  • Focus on educating legislators about telemedicine benefits

• Business Implementation:

  • Operate both owned and partner pharmacies
  • Building 400,000 square foot pharmacy operation in Ohio
  • Leverage regulatory tailwinds (patent expirations, telemedicine law changes)
  • Maintain high compliance standards while growing

This approach has allowed them to successfully navigate the complex healthcare regulatory landscape while building a sustainable and compliant business model.