War Room Delivery Strategy

Elon Musk assembled a war room team at Twitter after acquisition to drive rapid changes and transformation. Here's how it worked.

War Room Assembly & Structure

  • Created immediately after Twitter acquisition
  • Core team composition:
    • Elon Musk
    • Chief Legal Counsel from other Musk companies
    • Jason Calacanis
    • Sriram from a16z (former Twitter PM)
    • Engineers from Boring Company/Neuralink
    • Musk's cousin
    • Other trusted associates

Initial Focus Areas

  • Verification program overhaul
  • Logged out page experience
    • Debating forced sign-up vs allowing tweet reading
  • Setting aggressive 5-day delivery deadlines
  • Reviewing existing engineering output
    • Initially requested printed code reviews
    • Switched to digital review process
  • Evaluating staff retention decisions

Engineering Review Process

  • Required engineers to present code from past 3-6 months
  • Initially demanded printed code (later reversed)
  • Focused on evaluating productivity and output
  • Used review process to make retention decisions

Key Challenges Identified

  • Platform was 5x larger than other major social services
  • Core product only addressed needs of power users
  • Main issues (bots, verification, algorithm) weren't blocking mass adoption
  • Platform struggled with providing value to casual users
  • Growth and engagement metrics lagged behind competitors

Operating Style

  • Aggressive timelines for deliverables
  • Direct involvement from leadership team
  • Quick decision-making and pivots
  • Focus on rapid transformation
  • Emphasis on immediate action over long-term planning
SP

Shaan Puri

Host of MFM

Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.

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