Warehouse Crisis Into Opportunity
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A story about how a company turned a betrayal by warehouse managers into a positive business outcome.
"We had hired warehouse managers for our e-commerce business, but it wasn't working out. We discovered they were trying to copy our business and launch a competitor because they saw our business was going great and wanted a piece of the action.
Our team immediately felt betrayed and upset, wondering what we should do about making such a difficult change. These are the moments where you need to show the most poise - when things get hard is when strength matters.
Instead of overreacting, we decided to be still first and respond rather than react to the situation. What ended up happening was we found an amazing new manager who discovered new processes that saved us $2 per order, which will add up to hundreds of thousands of dollars in extra profit saved.
We could have never seen that upfront. In the moment it felt bad, but 2-3 months later, we realized this 'disaster' led to finding someone who made our business much better. That's why when you go through life enough, you realize everything is working for you, not against you."
Shaan Puri
Host of MFM
Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.