Free Plus Shipping Strategy

A marketing strategy where businesses offer products for "free" but charge shipping fees to cover costs while collecting customer information for future marketing. This self-liquidating funnel allows companies to build email lists without losing money.

Key Components:

  • Offer Structure:

    • Product is advertised as free
    • Customer only pays shipping
    • Shipping cost includes both actual shipping + product cost
    • Example: $7 total ($5 shipping + $2 product cost)
  • Lead Generation Strategy:

    • Collect customer information during purchase
    • Build email list at break-even cost
    • Can scale to collect thousands of emails
    • Creates database for future marketing
  • Customer Journey:

    • Customer sees low-risk offer ("just pay shipping")
    • Gets to sample product quality
    • Builds trust with brand
    • Can be marketed to for main product line
  • Conversion Goals:

    • Target ~25% conversion rate from free offer to full-price customers
    • Focus on long-term nurturing of email list
    • Use high-quality free product to build goodwill
  • Common Applications:

    • Books with "free + shipping" offers
    • Clothing items like hats
    • Digital products/ebooks
    • High-quality content downloads

This strategy allows businesses to acquire customers and build marketing lists while maintaining neutral cash flow, setting up for future sales of higher-margin products.

SP

Shaan Puri

Host of MFM

Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.

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