Free Plus Shipping Strategy
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A marketing strategy where businesses offer products for "free" but charge shipping fees to cover costs while collecting customer information for future marketing. This self-liquidating funnel allows companies to build email lists without losing money.
Key Components:
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Offer Structure:
- Product is advertised as free
- Customer only pays shipping
- Shipping cost includes both actual shipping + product cost
- Example: $7 total ($5 shipping + $2 product cost)
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Lead Generation Strategy:
- Collect customer information during purchase
- Build email list at break-even cost
- Can scale to collect thousands of emails
- Creates database for future marketing
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Customer Journey:
- Customer sees low-risk offer ("just pay shipping")
- Gets to sample product quality
- Builds trust with brand
- Can be marketed to for main product line
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Conversion Goals:
- Target ~25% conversion rate from free offer to full-price customers
- Focus on long-term nurturing of email list
- Use high-quality free product to build goodwill
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Common Applications:
- Books with "free + shipping" offers
- Clothing items like hats
- Digital products/ebooks
- High-quality content downloads
This strategy allows businesses to acquire customers and build marketing lists while maintaining neutral cash flow, setting up for future sales of higher-margin products.
31:27 - 32:01
Full video: 01:03:26SP
Shaan Puri
Host of MFM
Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.