Dairy Farm Reality
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Shaan tells a story about how a man created a special moment for a waiter at a restaurant.
"There was this guy at a restaurant, and he gets the whole table to stand up and start cheering for the waiter as he's coming forward. The waiter's like 'What, is everything okay?'
Then the man says 'I need to talk to your manager.' He brings the manager over and says 'Look, I've been coming to this restaurant for a long time. This is the best experience I've had. This waiter was amazing and really made the night for our family. I want to thank you for hiring this kid.'
He just made the kid feel like a star. I think the story goes on - I think his daughter ended up marrying this guy or something like that. But he left that nugget - just think about what's the little extra 10-20% you could do. It didn't take much more effort to stand up and clap for the guy. It was unorthodox, but it didn't require more money or time - just a little creativity to make this guy feel extra special."
Shaan Puri
Host of MFM
Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.