NPS Plus Value Multiple

A framework for measuring course value through student feedback, combining NPS scores and value multiplier metrics.

Core Metrics Used

• Net Promoter Score (NPS)

  • Asked "How likely are you to refer this to a friend?" (1-10 scale)
  • Raw score: 9.1
  • Adjusted score: ~8.0 (accounting for non-respondent bias)

• Value Multiple Assessment

  • Students rated return on investment (0x to 10x scale)
  • Average reported value: 10x return on course investment
  • Note: Subjective metric, hard to verify actual measurement method

Student Feedback Categories

• Session Impact Assessment
  • Most students identified 2 "game-changing" sessions out of 7 total
  • Rest of content rated as "good but not exceptional"
  • Example high-impact topics:
    • Cold emailing techniques
    • Writing effectively within large companies

Implementation Results

• Immediate practical application
  • Students reported quick wins from implementing course material
  • Examples: Booking more sales meetings, improved internal communications
  • Tangible results helped justify course investment

Key Learnings

• Value perception varies by student

  • Different sessions resonated with different students
  • 2/7 sessions typically provided core value
  • Remaining content viewed as "bonus material"

• Timing/Logistics Impact

  • Live format created timezone challenges
  • Some students relied solely on recordings
  • Scheduling was biggest reported challenge