Highs Lows Slack Channel

A strategy for managing team morale during business ups and downs by creating a dedicated space to document and process experiences.

Core Concept

• Created a "Highs and Lows" Slack channel for teams to document business experiences
• Uses roller coaster analogy: "We stood in line to get on a roller coaster, why are we surprised when there's highs and lows?"
• Functions as a form of team therapy and emotional processing

Key Benefits

• Provides dedicated space to acknowledge challenges
• Helps normalize the ups and downs of business
• Creates perspective by documenting both successes and failures
• Acts as therapeutic outlet for team members
• Reminds team that volatility was an expected part of the journey

Implementation

• Add channel to every Slack workspace
• Encourage team to document significant events
• Balance documentation of both positive and negative experiences
• Use as reminder that challenges are normal part of business

Philosophy Behind It

• Business challenges are inevitable and should be expected
• Teams choose to "get on the roller coaster" knowing there will be ups and downs
• Alternative is to "sit in the grass" - take an easier but less rewarding path
• Embracing the adventure means accepting the full range of experiences

Usage

• Document major setbacks and unforeseen circumstances
• Celebrate wins and successes
• Reference during tough times as reminder of the journey
• Use as tool for team perspective and morale management