Seven Human Hijacks Framework

A masterclass on the 7 psychological triggers that successful marketers have used to create billion-dollar campaigns and change human behavior at scale.

The Seven Human Hijacks

  1. Make It About Them
  • Focus on customer benefits rather than product features
  • Address what keeps customers up at night
  • Speak to their deep dreams, hopes, and desires
  • Connect with what's exciting to them personally
  1. Make It An Event
  • Nothing attracts a crowd like a crowd
  • Create situations that demand attention
  • Use public demonstrations or gatherings
  • Generate media coverage and social proof
  • Humans naturally gravitate toward events
  1. Powerful Demonstration
  • Show don't tell - create memorable visual proof
  • Examples:
    • Otis cutting elevator cables to prove safety
    • Claude Hopkins having people feel film on teeth
    • Dr. Oz popping balloons to show fat cell reduction
    • Sword cutting through bullets
  • Physical demonstrations stick in human memory due to our natural physics-learning brain
  1. Show Unquestionable Proof
  • Use authority figures (doctors, experts, celebrities)
  • Demonstrate personal conviction (like being in the demo yourself)
  • Provide clear evidence that can't be disputed
  • Leverage social proof through influencers
  1. Change Daily Behavior
  • Either modify existing habits or create new ones
  • Examples:
    • Adding probiotics to daily routine
    • Changing breakfast habits with bacon
    • Converting occasional toothbrushing to daily habit
  • Creates ongoing word-of-mouth as people maintain the behavior
  1. Sell The Dream
  • Paint a picture of desired outcome
  • Focus on aspirational end results
  • Examples:
    • Movie star smile from brushing teeth
    • Perfect digestion from probiotics
    • Freedom through rebellion
  1. Help Them Rebel or Feel Superior
  • Tap into desire to go against mainstream
  • Position product as tool for rebellion
  • Examples:
    • Women smoking as "torches of freedom"
    • Volkswagen "Think Small" campaign
    • Anti-establishment positioning

Market Evolution Stages

  1. Clueless Market
  • No awareness of product/solution
  • Must educate about problem first
  • Heavy focus on basic education
  1. Curious Market
  • Some awareness exists
  • Can reference known concepts
  • Focus on differentiation
  1. Saturated Market
  • High awareness and competition
  • Need unique angle or positioning
  • Harder to stand out

The most successful campaigns often combine multiple hijacks together for maximum impact. The framework works across industries and time periods because it taps into fundamental human psychology.

01:04:52 - 01:06:41
Full video: 01:09:13
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Shaan Puri

Host of MFM

Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.

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