Public Work Documentation

A guide on how to stand out inside a company by effectively communicating and showcasing your work, while maintaining authenticity and building trust.

Internal Newsletter Strategy

  • Create an internal newsletter for key stakeholders
    • Target the 20 most interesting/influential people in company
    • Share weekly updates in "123" format:
      • 1 personal photo from camera roll
      • 2 thoughts about the company/work
      • 3 interesting links
  • Frame it as continuing previous startup habits
  • Use it to build relationships and visibility with leadership

Communication Principles

  • Work in public - make your efforts visible
  • Present both successes and failures
    • Share what went well
    • Be open about mistakes and learnings
    • Include planned fixes for issues
  • Use clear communication frameworks:
    • What happened/will happen
    • Why it happened/will happen
    • So what (implications/next steps)
  • Show confidence through intelligent questions
    • Question assumptions
    • Break frames of conventional thinking
    • Ask how to accelerate timelines

Building Your Brand

  • Create a distinct identity within the company
  • Remove filters while staying professional
  • Be honest about strengths and weaknesses
  • Take action on things others avoid
  • Stand out in meetings through:
    • Telling engaging stories
    • Using humor appropriately
    • Being authentic rather than bland
  • Take calculated risks in communication
  • Don't take yourself too seriously

Documentation Best Practices

  • Control information flow through well-designed documents
  • Create clear, visually appealing presentations
  • Build comprehensive tracking systems
  • Make information accessible and useful to others
  • Become known for high-quality documentation

The key is dedicating ~10% of your time to highlighting work while maintaining authenticity and providing genuine value to the organization.

10:01 - 10:40
Full video: 48:44
SP

Shaan Puri

Host of MFM

Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.

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