Public Work Documentation
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A guide on how to stand out inside a company by effectively communicating and showcasing your work, while maintaining authenticity and building trust.
Internal Newsletter Strategy
- Create an internal newsletter for key stakeholders
- Target the 20 most interesting/influential people in company
- Share weekly updates in "123" format:
- 1 personal photo from camera roll
- 2 thoughts about the company/work
- 3 interesting links
- Frame it as continuing previous startup habits
- Use it to build relationships and visibility with leadership
Communication Principles
- Work in public - make your efforts visible
- Present both successes and failures
- Share what went well
- Be open about mistakes and learnings
- Include planned fixes for issues
- Use clear communication frameworks:
- What happened/will happen
- Why it happened/will happen
- So what (implications/next steps)
- Show confidence through intelligent questions
- Question assumptions
- Break frames of conventional thinking
- Ask how to accelerate timelines
Building Your Brand
- Create a distinct identity within the company
- Remove filters while staying professional
- Be honest about strengths and weaknesses
- Take action on things others avoid
- Stand out in meetings through:
- Telling engaging stories
- Using humor appropriately
- Being authentic rather than bland
- Take calculated risks in communication
- Don't take yourself too seriously
Documentation Best Practices
- Control information flow through well-designed documents
- Create clear, visually appealing presentations
- Build comprehensive tracking systems
- Make information accessible and useful to others
- Become known for high-quality documentation
The key is dedicating ~10% of your time to highlighting work while maintaining authenticity and providing genuine value to the organization.
10:01 - 10:40
Full video: 48:44SP
Shaan Puri
Host of MFM
Shaan Puri is the Chairman and Co-Founder of The Milk Road. He previously worked at Twitch as a Senior Director of Product, Mobile Gaming, and Emerging Markets. He also attended Duke University.