After-Hours Chat Commission

A service providing after-hours live chat support for businesses with Google My Business listings, focusing on lead generation and sales conversion. The service operates on a commission-only model, eliminating upfront costs for clients.

Key Points:

• Target Market:

  • 400 million small businesses worldwide
  • Businesses with Google My Business listings
  • Companies receiving after-hours traffic but unable to respond
  • Focus on businesses already running ads or ranking on Google

• Service Offering:

  • Free live chat implementation
  • After-hours customer support
  • Lead nurturing
  • Sales conversion through chat
  • Forward qualified leads to client's sales team

• Business Model:

  • No upfront costs for clients
  • 20% commission on sales/leads generated
  • Start solo to prove concept
  • Scale with Filipino support staff once profitable

• Value Proposition:

  • Increase sales by ~10% by capturing after-hours leads
  • No risk for clients - only pay for results
  • Helps businesses maximize their existing traffic
  • Fills the gap in after-hours customer service

• Implementation:

  • Start solo handling chats
  • Build proof of concept
  • Hire support staff in Philippines to scale
  • Focus on converting after-hours traffic into sales